All items returned must be in original condition. If you have purchased clothing from us, the product must be unwashed and unworn for a full refund. All music products must be sealed to qualify for a full refund. If you have purchased a bundle or you have received a free item, you will have to send back the full bundle of original purchase to receive the full refund. Once we receive the item, your return will be processed and refund will then be issued. You can expect to see the amount refunded to your credit card within 14 business days from receipt of goods. We do not accept returns for purchases made at any Bethel Music Tour or Event or the Bethel Store, located at 933 College View, Redding, CA.